We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. If you would like to initiate a return please contact customer support by email at ietincgroup@gmail.com. Please provide as many details as possible, including ORDER #, Full Name, Address, Phone Number, and REASON for the return. If the return is approved you will get further directions on shipping the package back to us. Any refund, store credit or replacement will be issued once the return has been received and processed.

Please note that we may request for you to email photos and/or a video of damaged or defective merchandise prior to sending the items back. We will also email you with troubleshooting steps. Troubleshooting steps are required to speed up the return process and assist you in avoiding any return processing fees.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You will be responsible for shipping charges for non defective returns. All shipping charges are NON REFUNDABLE. When your original shipping was free, our cost of shipping your order will be deducted from your refunded amount.

Alternative devices need to be fully cleaned prior to return. If you ship your item back containing any form of media and the item is confiscated (not received at our facility) we will not be held responsible for your loss. If the item is received and has any residual smell or media particles, the return will receive a 15% return processing fee.

Promotional items are listed as final sale. If the promotional item is deemed defective, store credit or refund will be the only options. Promotional items will not be replaced. If other items from a promotional sale order are returned, the promotional item must be returned. If the promotional item is not returned, the non-promotional price of the item will be deducted from your compensation.

If either customer or shipping carrier refused the packages for any reasons, there will be a 15% return processing fee along with shipping charge being non refundable. If you received free shipping, we will deduct our cost of shipping the package from your refund.

We check all information on our website very carefully. However, an occasional error may occur, or manufacturers might update information we are unaware of. We reserve the right to correct inaccurate information and are not responsible for typographical errors.

You can always contact us for any return question at ietincgroup@gmail.com.